A back-end server at a Connecticut Whole Foods Market crashed and the store manager gave away about $4,000 worth of food without consulting his boss or his boss’s boss. Not only does it take balls to give away $4,000 of your company’s products, it takes more balls to do it alone. But apparently, Whole Foods didn’t mind at all. After all, they’re a store looking to please customers at their own expense, easily evidenced by the fact that they take every comment/suggestion/complaint put in their comment box very seriously. I’ve seen their public response to some very harsh criticisms at my local Whole Foods, they take it all in stride, just as any company should.
Sidenote: I had a big diatribe about customer service written up but I think I’ll post that as a separate post, it’s going to be longer than I wanted this to originally be.
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Taking criticism seriously is good. Taking it out of context (as it, not evaluating it), not so good.