I ordered a new laptop battery on Friday the 11th and the order was never approved so I emailed their Sales Department (I’ll get crappy support by phoning or emailing, I’m not wasting my time on the phone) and after 4 days of waiting, they say I never ordered anything. Interesting, I have a purchase ID and I can dig up the purchase receipt so I know I damn well ordered something. I’m just going to go buy a 3rd party battery now for half the cost of an OEM battery since I’m tired of pissing up the wrong tree.
This was more than likely the death knell for me as I doubt I’ll end up purchasing any more Dell products from now on. Their steady decline in quality and rapid increase of useless tech support has long since soured myself and many other people who once praised Dell products.
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