I really hate Comcast

October 30th, 2007 • 2 comments chatter

Our internet has been up and down — mostly down — since Saturday and we’ve probably called half a dozen times to be told it’s a problem on their end and that a technician has to come out. Last time this happened, they (well, Adelphia right before the 1-2 switch to Comcast) somehow had my MAC address of my modem in their lease database incorrectly even though it’d been working without issue, and no new DHCP leases, for nearly a year. That took a week to get resolved and the technician that was supposed to come out never came out, shocker I know. Now we’re told our modem is getting a weak signal from their HE and someone needs to come to our apartment to fix it. Why not fix it at the HE, or head end, since the problem lies there? Friday’s the best they can do on getting someone out here and we work from home, that isn’t going to cut it.

So we spent today doing a bunch of nothing but watching movies on TV and trying to figure out why ICMP/DNS/FTP work but HTTP/SMTP/POP do not. Then we go out to waste time and see if our Best Buy has one of the rumoured Rock Band demos up but they didn’t so I just played Guitar Hero 3 instead. Then we headed to Borders which was a waste since they’re so poorly organized I couldn’t even find a person to talk to. 20 minutes later we’re at Barnes & Noble and I’m picking up All The Rage by Aaron McGruder, mastermind behind the comic strip The Boondocks (and writer of the award-winning TV show). I also picked up the first mass compilation of Boondocks strips so I could catch up on what the TV show and the new book would leave out. Good stuff. After a blatantly wasted half hour or so at Circuit City and dinner from Whole Foods, we arrive home to magically working Comcast High Speed Internet, sans a technician.

Wonder what the issue was? No clue and I’ll be the tech that might show up on Friday won’t know either. I was also greeted with another email from my boss telling me how to do my job although, he’s not even sure what I really do but he’s got to tell me how to do it and how I was wrong to potentially cause bad PR from a guy who called my entire department “stupid” and “unprofessional” amongst other slanderous things while we all maintained polite composure and tried to be diplomatic. It’s always about the bad PR and potential loss of income, not how your employees feel after being verbally demeaned or how well they do their job 99 times out of 100. No, we’re just worried about the (already) bad PR and (pre-existing huge) loss of income (which would amount to $25/mo. It’s really a huge loss, I know).

I gotta find that new job already. My resume needs a little updating.

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